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If I have a problem with my water, wastewater, or stormwater should I go to the top by contacting the Mayor, City Manager, or a City Commissioner?

April 26, 2017city Commissioner contacting manager Mayor problem stormwater wastewater water

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If I have a problem with my water, wastewater, or stormwater should I go to the top by contacting the Mayor, City Manager, or a City Commissioner?

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As indicated in a previous question, none of these individuals are directly involved in the operation of the Henderson Water Utility. Contacting them to get a problem solved only adds the involvement of another person which sometimes complicates rather than facilitates the solution of a problem.