If I have a problem, who do I contact? A: Please contact Customer Service at 1-800-432-2369 during normal business hours Monday – Friday 8:00 am till 5:00 pm Mountain Time.
Q: If the ebill service or my internet service is down, who do I contact? A: If your internet service is down contact your internet service provider. If you can access the ebill login screen but cannot login, request a copy of your login information by selecting “Forgotten your password”? You will receive an email notice reminding you of your password. If you do not receive an email notice call us at 1 – 800-432-2369. Q: If I lose access in the middle of submitting a payment, what do I do? A: A payment transaction is only completed once you’ve received a confirmation page with a reference number. All transactions are generally lost when your session is terminated for any reason. If you are unsure if your payment request has been processed, check the Payment activity pages where successful payments requests are recorded prior to making another payment. Privacy and Security Q: How will my financial information be protected?
Related Questions
- If I have a problem, who do I contact? A: Please contact Customer Service at 1-800-432-2369 during normal business hours Monday - Friday 8:00 am till 5:00 pm Mountain Time.
- What happens if I tweet a customer service issue to KeyBank after normal business hours?
- What are the District’s normal customer service business hours?
