If I have a complaint about the service provided by Tila Casino what do I do?
We strive for zero complaints at Tila Casino. We do however understand that there may be times when a player feels he/she wishes to lodge a complaint about the services provided to them. In such a case, complaints should be sent in the first instance by email to support@tilacasino.com and will be treated with the up most urgency to resolve the complaint to a satisfactory conclusion. Tila Casino is fully licensed in Alderney and regulated by Alderney Gambling Control Commission(AGCC). AGCC is responsible for monitoring the activities of its licensees to ensure compliance to the legislation of Alderney. If you believe we have breached any of the provisions as laid down by the Legislation and we have failed to provide you with a satisfactory response to your initial complaint, you may lodge a formal complaint with the Commission. For more information about the Alderney Gambling Control Commission and how to lodge a formal complaint, please visit their website which can be found here: www.
