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If I have a comment or complaint about local bus services in Thurrock who should I contact?

April 26, 2017bus comment complaint contact local Services Thurrock

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If I have a comment or complaint about local bus services in Thurrock who should I contact?

1 Answer

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If the service is commercial, contact the operator. If the service is subsidised by the Council, contact the Passenger Transport Unit at Thurrock Council, Civic Offices, New Road, Grays, Essex RM17 6SL Tel: 01375 654882. If you think a complaint has not been resolved satisfactorily you may raise the matter with the Traffic Commissioner, who is responsible for the licensing of bus operators and the registration of local bus services. In particular the Traffic Commissioner can deal with complaints about unreliable bus services. The address of the Traffic Commissioner is: Eastern Area Office, City House, 126-130 Hills Road, Cambridge CB2 1NP Tel: 01223 531060.