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If I file a claim through Total Equipment Coverage or Wireless Phone Protection, how quickly will I receive my replacement device?

April 26, 2017claim coverage equipment file quickly replacement total wireless phone

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If I file a claim through Total Equipment Coverage or Wireless Phone Protection, how quickly will I receive my replacement device?

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For insurance claims received Monday through Thursday (for lost, stolen, or damaged devices under Total Equipment Coverage or Wireless Phone Protection) Asurion will ship your device for next business day delivery. Please click here for claim and shipping timelines. • For claims received on Friday prior to the claim and shipping timeline noted here, devices will be shipped for Saturday delivery; you can request Monday delivery. • Claims completed Friday after the shipping timeline noted here but before Saturday at 3:30 p.m. Eastern (12:30 pm Pacific) will ship for Monday delivery. • Claims completed Saturday after 3:30 p.m. and all day Sunday will be shipped for Tuesday delivery. Note: Next day/Saturday delivery may not be available in some locations. For defective device claims, replacement devices may be obtained by visiting a Verizon Wireless Store or by calling (866) 406-5154.