If I disagree with the duty and taxes applied to my item, or if I decide to return my purchased item, can Purolator Trade Solutions (PTS) refund my money?
No. Purolator Trade Solutions (PTS) provided the importation brokerage service in order to expedite the delivery of your package. Purolator Trade Solutions (PTS) is not permitted under government regulations to obtain a refund from Revenue Canada if you disagree with the duty and taxes applied on your invoice OR if you decide to return your goods. Our invoice must be paid, and you must personally make application for a refund from Revenue Canada. You may do this by applying for a Casual Refund on form B2G Customs Informal Adjustment Request. You can obtain the form and instructions on the CBSA website. www.cbsa-asfc.gc.
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