If I apply a net payment in the New Dynamic Booking Engine, will the customer still receive the e-travel documents?
You can apply the full net payment and still receive the e-travel documents. The full net amount is the total package price, including any adjustments, minus your commission. After the vendor receives the reservation’s full net amount, it then sends the e-travel documents. You can use a customer credit card, an agency credit card, or an agency check to apply payment. If the expected e-travel documents do not arrive, you should verify you performed the following actions before contacting the vendor: Applied full net payment. Applied adjustment payment(s). Entered correct email address.
Related Questions
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