If I adopt an ADR program, won it just increase the number of employee complaints? Won it make it easier to complain?
Just about every employer we work with raises the issue of whether they will experience an increase in the number of complaints. In every program we have rolled out the results are just to the contrary. In actual practice, employees and their supervisors begin communicating. Increase in the level of communication always results from an ADR program. Employees are required to communicate any employment concern, and managers are required to listen to those concerns seriously, treat employees with respect and attempt to resolve the problem. And that is exactly what happens. Employees and managers begin talking. When people talk, problems are resolved before they grow into bigger problems. The result is the most synergistic human resource program the employer has adopted.
