If employees have questions about Eldercare services, can they contact their Care Manager for help?
Yes. Care Managers are typically available from 8:30 AM to 5:30 PM EST to answer questions and re-assess issues as family situations change. Care Managers can also make themselves available after hours by employee request. Employees can also call our Customer Care Representatives at 800-970-7131 24 hours a day, 7 days a week, 365 days a year to ask questions about Eldercare and schedule appointments with a Health Care Manager.
Related Questions
- What type of communications material does My Health Care Manager provide to help introduce the Eldercare benefit to my employees?
- Can employees continue service with My Health Care Manager after using all of their employer-covered services?
- Where can employees get help in completing the Questionnaire / contact information?
