If electronic lodgement is chosen, what happens if AusTender is down when a tenderer attempts to submit its tender?
Potential suppliers are required to lodge their submissions before the specified tender closing time. Request documentation should clearly state that transmission of response files must have completed prior to the tender closing time. Where the transmission has been commenced before the closing time and the tender closed during transmission, AusTender will allow that transmission to complete. It is up to the potential supplier to ensure that the submission is lodged in sufficient time to allow for transmission of all files in the response, including time for analysis and resolution of any technological problems or issues prior to the tender closing time. Agencies should liaise with the AusTender Help Desk to confirm any cases of apparent service difficulties. AusTender maintains a full audit log which records activity on AusTender by all users. Agencies should set out the procedures in the request documentation on how such a situation will be dealt with. Where access to the AusTender w
