If corrective actions go past the end date coverage, will restoration assistance continue to be carried out?
Yes, if a fraud is reported during the time of coverage, restoration will be continued until six months has passed with no new fraud events and the consumers’ credit has been returned to pre-theft status. • How long will it take to receive reimbursement once the consumer has provided the necessary documentation? Once the request for reimbursement documents is completed, submitted, and validated by EZShield, a check for the consumer’s covered expenses is mailed to them within 72 hours. • If a consumer decides to call Checks In The Mail instead of EZShield to initiate restoration, how should this situation be handled? When your agent encounters this type of call, thank the consumer for calling and inform the consumer that you are going to forward them to the EZShield Team. The call will then be processed by an EZShield agent.
