If an LA makes a superseding decision on a claim but the amount of benefit entitlement does not change does it count towards the performance indicator?
A. The definition of a change event is any notification received during the course of a benefit award which leads to a superseding decision on a claim. Therefore, it is the superseding decision which determines if it should be counted or not, rather than an amendment to the benefit entitlement. Q. If a customer moves to a property with the same rental value, there is no effect on the amount of HB/CTB in payment. Similarly, if the customer notifies that their non- dependant’s income has increased, it does not necessarily take the income into the next banding and therefore does not affect the amount of HB/CTB. Do they count towards the indicator? A. Yes they do count towards the right time performance indicator.
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