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If an invoice is rejected because it is illegible when copied or scanned, may a dealer submit some other form proving the contents of the illegible attachment?

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If an invoice is rejected because it is illegible when copied or scanned, may a dealer submit some other form proving the contents of the illegible attachment?

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YES. If an item is illegible, the dealer may include a notarized statement swearing that the document is illegible when copied or scanned and including all the relevant information from the document. This notarized statement should be submitted along with the illegible document and the dealer should use the notes field to alert the reviewer of this problem.

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