If an inspector records a negative report, is the restaurateur informed (so that he can act on the inspector’s comments and rectify the situation)?
We are not consultants. We produce a guide for our readers; we act in their interests and see things from their point of view. This said, we are happy to welcome restaurateurs into our offices and let them know the general theme of the readers’ feedback and the inspectors’ experiences. In addition to this, after the inspector has paid his bill and introduced himself, he has an opportunity to draw the restaurateur’s attention to certain aspects of the experience during the visit of the establishment, always assuming that the restaurateur asks for his or her opinion.
If an inspector records a negative report, is the restaurateur informed (so that he can act on the inspector’s comments and rectify the situation)?