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If an ETD/CIS Prompt report is received stating that a customer’s IS/JSA(IB)/ESA(IB) has ceased, when does the processing time start and end?

April 26, 2017CIS customer ESA ETD IB JSA prompt received report stating

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If an ETD/CIS Prompt report is received stating that a customer’s IS/JSA(IB)/ESA(IB) has ceased, when does the processing time start and end?

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A. The count of the processing time would start on receipt of the ETD/CIS Prompt and end when the LA is either able to give a decision regarding ongoing entitlement or a decision is made to terminate the claim (following the 1 month suspension period) because the customer has not provided any information after a request for further information.