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If an applicants fingerprints have been rejected, how can a district/agency get a record clearance?

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If an applicants fingerprints have been rejected, how can a district/agency get a record clearance?

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The DOJ conducts two record searches on all fingerprint submissions. The first is a name search based on name, date of birth, and any other identifying information submitted (such as social security or drivers license numbers). A name search is not a positive identification method. The second is a fingerprint search based solely on fingerprint impressions, which is a positive identification method. When fingerprint impressions are of such poor quality they cannot be searched in the fingerprint database, the fingerprint submission is rejected and a fingerprint clearance cannot be provided. Each agency must make its own decision whether to use the results of the name search exclusively as the basis for clearance.

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