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If a students name changes because of marriage or divorce, and/or Social Security Number and date-of-birth information are incorrect, how do I process the changes in MODEL?

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If a students name changes because of marriage or divorce, and/or Social Security Number and date-of-birth information are incorrect, how do I process the changes in MODEL?

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A. MODEL Direct does not currently allow for name, date-of-birth, or Social Security Number changes to be performed. In order to make these changes, please call the MDHE Call Center in Boston at (800) 824-4893, or the MDHE Information Center in Jefferson City at (800) 473-6757. It is the consensus of MDHE that, for Social Security Number, name, and date-of-birth changes on MDHE-guaranteed loans, the MDHE will not require documentation from the school or lender in all cases before making the change on our system. ASA and MDHE staff will not routinely refuse a school or lender’s identification change request until we are in receipt of documentation that supports the change. MDHE requires schools and lenders to obtain and retain that documentation, and make it available to the MDHE or ASA upon request, as needed, and on a case-by-case basis.

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