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If a referral is taken as a CPS Investigation, entered in TWIST, but unsubstantiated, but family needs services or wants services, can this be entered in TWIST?

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If a referral is taken as a CPS Investigation, entered in TWIST, but unsubstantiated, but family needs services or wants services, can this be entered in TWIST?

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A worker can open a general family service case, and can then go back to incident screen and add an incident of general family.

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