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If a real estate agent wanted to complain about practices of a particular loan officer/mortgage broker, how would she or he go about doing that? Is there a formal procedure or a form to fill out?

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If a real estate agent wanted to complain about practices of a particular loan officer/mortgage broker, how would she or he go about doing that? Is there a formal procedure or a form to fill out?

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If the complaint is on behalf of a consumer, the consumer should make the complaint. For example, if the lender hasn’t provided a good faith estimate or won’t refund a client’s trust account funds, the consumer should make the complaint. To file a complaint, the consumer should send a letter to the Oregon Division of Finance and Corporate Securities outlining what happened. There also is a complaint form on the DFCS Web site, http://dfcs.oregon.gov/complaint.html, that a consumer can print, complete, and send in. If the issue is time sensitive or if there is a barrier to filing a written complaint (such as a literacy issue), the consumer should call DFCS at (503) 378-4140. There are some instances, though, when it is more appropriate for the real estate agent to make the complaint. For example, if the real estate agent has noticed a pattern of a broker not providing good faith estimates promptly or not refunding clients’ trust fund accounts, it might be appropriate for the agent to mak

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