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If a Personalised Octopus holder or an AAVS user has passed away, how can the Octopus holders family or a third party get the Octopus refund?

April 26, 2017aavs away family Octopus party personalised refund user

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If a Personalised Octopus holder or an AAVS user has passed away, how can the Octopus holders family or a third party get the Octopus refund?

1 Answer

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The Octopus holder’s family members or a third party are required to provide the probate or death certificate, an ID Copy of the third party and the relationship proof at any MTR Customer Service Centre for refund arrangement.