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If a patient uses the “convenience service” to schedule an office visit, is the patient reminded of his or her visit through a follow up email message?

April 26, 2017email Follow Office patient reminded schedule uses visit

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If a patient uses the “convenience service” to schedule an office visit, is the patient reminded of his or her visit through a follow up email message?

1 Answer

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Yes. The provider may set a “rule” while scheduling the visit to send a reminder notification to the patient regarding their scheduled appointment. This rule can be set to send notification for one or two days in advance of the scheduled appointment. The patient will receive a message in their specified email box letting them know they have a message waiting for them in their RelayHealth account.