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If a diary date can be actioned without contact with the customer which date should be used as the start date for processing time – the actual date of change or the date it becomes effective?

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If a diary date can be actioned without contact with the customer which date should be used as the start date for processing time – the actual date of change or the date it becomes effective?

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A. Processing time would start from the diary date and end on the date the decision is made.

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A. The count for the processing time would start from the diary date and end on the date the decision is made.

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