If a customer makes a payment by mistake, pays too much, or wishes to return an item, can a merchant refund the customers money?
SecurePay allows both refunds and reversals through our gateway. Reversals can be done for the full amount of a payment, any time before close of banking on the transaction’s settlement date. Reversed transactions will not appear on your customer’s credit card statement. Refunds can be performed at any time, and can be a full or partial refund of the customer’s payment. Multiple refunds may be performed on a transaction until the balance of the transaction is zero. Refunds and reversals can be performed through most of SecurePay’s software, and for convenience, may be done online from our website’s Secure Merchant Login facility.
Related Questions
- If a customer makes a payment by mistake, pays too much, or wishes to return an item, can a merchant refund the customers money?
- When a customer pays their bill with a credit card and a tip is included, when can the employee expect payment for the tip?
- What is the merchant’s refund or return policy?
