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If a customer has called the utility customer service, and they still have additional questions, who handles complaints regarding telephone/electric/water/gas bills or services?

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If a customer has called the utility customer service, and they still have additional questions, who handles complaints regarding telephone/electric/water/gas bills or services?

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Rea Petersen, Valerie Stewart, or Ross Hudson, at the Division of Public Utilities. These individuals are complaint specialists who can be reached by telephone at (801) 530-7622, (801) 530-6652, or 1- (800) 874-0904. They are able to resolve most complaints. If the complaint can’t be resolved, it is referred to the Public Service Commission.

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