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If a customer completes a tele-claim but does not return the written statement of that claim as required by the LA, when does the processing time for the claim begin?

April 26, 2017claim completes customer Return time written

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If a customer completes a tele-claim but does not return the written statement of that claim as required by the LA, when does the processing time for the claim begin?

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A. As a written statement from the customer has not been returned the claim is ‘not valid’ and therefore does not require a decision. The count does not start until the necessary statement is received. It is at the discretion of a Local Authority if they require a written statement of the claim.