If a client needs to cancel a booking close to their arrival, how can we prevent them from incurring cancellation fees?
If the booking is made via the UtellAgent, the cancellation policy details are available in the rate details screen once you have chosen your hotel. Simply click the link underneath the rate description, and the cancellation policy will be explained. If the booking is cancelled before the policy deadline no charges will be incurred. If a booking is made with one of our reservation sales agents, prior to generating the confirmation number, the agent will read back all details pertaining to the reservation including the cancellation policy applicable for that hotel. If the booking is made via a GDS, the cancellation information is contained within the rate rules. Details of each hotel’s cancellation policy are also contained in the general property information. As long as the booking is cancelled before this deadline, no cancellation charges will be incurred. • Can I cancel a booking via UtellAgent? Yes – You may cancel a booking made via UtellAgent or via our voice offices. Simply login
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