If a caseworker or provider has questions concerning the Hoosier Healthwise Managed Care program, who should they call?
If you don’t know who to contact, call the Hoosier Healthwise Helpline at 1-800-889-9949 and select Option 3 for Provider Services. Those who wish to speak to a Benefit Advocate should call the same number and select Option 2 for Member Services. If the customer service representative cannot answer a case worker or providers questions, the representative will refer the caller to the appropriate number. For example, claims questions are referred to the appropriate MCO or EDS.
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