IDo I need anything special to use the Modem on Hold feature?
In addition to Call Waiting service from your telephone service provider, you will need Modem On Hold software to monitor calls, display incoming call information, and manage the Modem On-Hold process. This software should come with your modem; but if not, you will need to contact your modem vendor’s tech support or download it from their web site. If you are buying a new V.92 modem, you should check that it comes with Modem On Hold software and ideally that it has been tested with your Internet Service Provider’s V.92 service.