iCycle tells me that the email with my track information has been sent but I did not get the email. What is wrong?
If you get the message that the email was sent, this means that it has been successfully delivered to our back-end email server. There can be many possibilities, why an email would get stuck. However, we have seen that two causes will cover 98% of the cases. Please first of all check your SPAM folder and see, whether the email was falsely identified as SPAM. Secondly, some providers (e.g., t-online.de and 1and1.com, strato.de) have a problem with the MIME format of our emails. They will reject these messages with the message “500 5.6.1 Line too long”. As this message is produced by your provider’s mailserver, it’s out of our reach. We’re regularly contacting these providers. However, we ask you to try a different email address in the meantime.
Related Questions
- I have completed pre review, and hit proceed and ERS tells me an email has been sent to the certifier. Why did the certifier not receive an email immediately?
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