I wish to make a complaint about investment advice I received in 1991, but the firm later stopped selling investments and did not become authorised by the FSA. Who should I complain to?
Firstly you should try to complain to the firm (or relevant contacts such as the adviser who sold you the product) in question. If you are unhappy with the outcome, you may still be able to refer your complaint to the FOS. Secondary legislation under FSMA allows the FOS to consider certain complaints about events before 1 December 2001 (that is before the FOS became the single ombudsman scheme). Whether the complaint potentially falls within the FOS’s jurisdiction will depend primarily on: • whether the firm was subject to a former scheme immediately before 1 December 2001. (broadly a former scheme is a complaints scheme of a former regulator which is covered by the secondary legislation); and • whether the complaint was covered by that scheme; and • whether you would have been entitled to bring the complaint to the former scheme. Below is a list of former regulators and whether their complaints scheme is a former scheme. In some situations, a complaint that falls within a complaints s
Related Questions
- I wish to make a complaint about investment advice I received in 1991, but the firm later stopped selling investments and did not become authorised by the FSA. Who should I complain to?
- The council has received a complaint regarding a business in the council area. How do we find out if the business concerned is licensed under the Environment Protection Act 1993?
- Where can I file a complaint regarding unsuitable investment advice that was given to my parents?
