I wish to lodge a complaint about the quality of teaching and/or assessment at an Australian university. How do I go about it?
Australian universities are autonomous bodies established under Commonwealth, State or Territory legislation. The university’s establishing legislation places responsibility for governance and management in a governing body, generally in the form of a Council or Senate which is answerable to the relevant State, Territory or Commonwealth Parliament, and is subject to investigation by Auditors-General and Ombudsmen. If you have a complaint about an Australian university you should contact the university in the first instance, and explore all its available grievance procedures. A number of universities have created student ombudsmen to handle student complaints. If you have exhausted the university’s grievance processes and have still not received a satisfactory response, you may wish to contact the Commonwealth, State or Territory Ombudsman to which your institution is accountable. The contact details for the State Ombudsmen are provided below. Please note that the ACT Ombudsman is also
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