I went to redeem a ticket recently and received a message stating “not allowed to cash.” I know the ticket is a winner, so what’s going on and how do I claim my prize?
We suspect that you tried to cash your ticket during one of our draw breaks. We suspend the selling and cashing of jackpot tickets on the nights of our drawings in order to rebalance our system. For Powerball, tickets cannot be sold or validated on Wednesdays and Saturdays, beginning at 7:30 p.m. and lasting until early the following morning. For Lotto, tickets cannot be sold or validated Wednesdays and Saturdays, beginning at 7:30 p.m. until the drawing is closed – usually between 8:30 p.m. and 9 p.m. For Cash 5, tickets cannot be sold or validated Monday through Sunday, beginning at 7:30 p.m. until the drawing is closed – usually about 8:30 p.m. We suggest cashing your ticket outside of these time periods to avoid any problems. If you did have problems cashing a ticket and it wasn’t during a draw break, let us know, and we’ll investigate the problem.
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