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I was the second person in line at the Honda Center box office when a concert when on sale, but my tickets ended up being on the Terrace Level. How can this happen?

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I was the second person in line at the Honda Center box office when a concert when on sale, but my tickets ended up being on the Terrace Level. How can this happen?

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A. When an event goes on sale to the public, everyone has an equal chance to buy good seats by whichever means they choose; in person at the box office, at a Ticketmaster outlet, by phone, or online at www.ticketmaster.com. All tickets come from the pool of tickets in the computer. Once the event is on sale, the only way to check the availability online is through the Ticketmaster web site. Q. I purchased tickets through Ticketmaster with my credit card and had the tickets placed in Will Call. I will not be attending the event and would like someone else to pick up the tickets. How do I do this? A.

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