I was supposedly autorenewed, but my account says Im a basic member now… What gives??
If you bought the subscription using PayPal: More than likely, this means your last payment attempt didn’t go through. It is probably scheduled to try again soon (If you log in to PayPal and look at the subscription, you can see when. Do this by following steps 1 through 3 in the subscription cancellation instructions above). Log in to Paypal and make sure your credit card info is correct (Profile->Credit Card) or that you have sufficient funds in the account, then wait for the next payment attempt. If you can’t wait, you can try cancelling your existing subscription, and then re-sigining up. If you didn’t use PayPal (if you entered your credit card info directly): The most likely reason is that your credit card information is not valid. The best solution is to verify your billing information: • Go to the ‘Membership Info’ section of the HOT or NOT user menu (there’s a link at the bottom of this page) • Click the button to ‘View payment history’ (If you don’t see the payment history bu
