Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

I was supposedly auto renewed, but my account says Im a basic member now, whats wrong?

April 26, 2017Auto BASIC my account supposedly wrong

0

Posted

I was supposedly auto renewed, but my account says Im a basic member now, whats wrong?

1 Answer

0

Posted

More than likely, this means your last payment attempt didn’t go through. It is probably scheduled to try again soon (If you log in to PayPal and look at the subscription, you can see when. Do this by following steps 1 through 3 in the subscription cancellation instructions above). Log in to Paypal and make sure your credit card info is correct (Profile->Credit Card) or that you have sufficient funds in the account, and then wait for the next payment attempt. If you can’t wait, you may try cancelling your existing subscription, and then re-signing up.