I want to use the service desk with more than the standard scenarios delivered by SAP. How do I proceed?
Your first step in this case should be to contact your SAP sales representative and give him an impression of your idea. If this is no standard Solution Manager or CRM scenario, sales will include consulting to discuss a solution (e.g. a SAP Solution Manager consulting package). This might be for example a Scoping Workshop with one of the SAP Solution Manager consulting teams from CRM consulting. Afterwards, consulting and sales can make an offer based on the outcome of the workshop.
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