I want to buy a new phone and contract, but I dont want to lose my old number: What can I do?
If you want to transfer your existing number to your new contract, you will need to take the following steps: • BEFORE THE END OF YOUR EXISTING CONTRACT, contact your old network provider and ask them for your PAC Code (Port Authorisation Code). They may send this as a text message or via the post. • Contact your new network provider as soon as you receive your phone and provide them with the PAC code. Your new network provider should be able to transfer your number over within a couple of days. They may ask you to leave the phone switched on, and to not take it out of the country during this period. Please note that a PAC code is only valid for 30 days from the day it is generated, so you must transfer your number within this timeframe.
