I verified my PennKey at the PennKey test page, but I still can access . What do I do?
First, make sure the service uses PennKey authentication. A good place to start is to check the Authentication Methods Chart. If the service does use PennKey, report your access problem to the organization that is providing the service. Your login problem may be specific to that service, rather than being a PennKey problem. Avoid requesting another PennKey Setup Code to reset your PennKey and password until you determine a general failure to access more than one PennKey-protected resource, because doing so will freeze your PennKey (until you use the Setup Code to reset your PennKey and password).
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