I use Compuserve/AOL and I can see the buttons. How can I create a screenshot to troubleshoot the problem?
It’s a bit technical, but if you use Internet Explorer on Compuserve or AOL, you can help us a great deal by sending us a screenshot of the problem. Here’s how: • Click on your browser window to make sure that it is active. • Hold down the Alt key and press the Print Screen Button (usually in the same row as the function keys and above the insert button.) • The screen image is now on your clipboard. • If your email program supports pasting images directly into message text, just start a new message and “paste” the image into your message. • If your email program does not allow this, you can send the picture as an attachment by opening Windows Paint (found in the Accessories folder under the Windows Start Menu). Send us the email & attachment. You can also help by sending us the source code of the page: • With the page you are trying to capture open in your browser, choose “Source” from the “View Menu” on the top of the screen. • This will open a new “Notepad” window with the code. • Sa
