I understand the need to ensure that our confidential information is secure. How can that be done in the current integrated environment?
A. DHS has taken many steps to ensure that our clients are receiving the best possible service. We have implemented a service model that is open and integrated, making it easier for our clients to do business with several different parts of our organization. Delivering services through an integrated model puts the responsibility on the Department to coordinate services. To do this efficiently it is necessary to share information. We need to be aware of who we are sharing this information with and do they really need to know. Staff are expected to make reasonable efforts to secure information they are responsible for. Things like not discussing cases in the lobby or public areas, placing paper documents out of site or clearing your screen when visitors are in your work area. Taking common sense, reasonable steps.
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