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I tried to sign-on using my User Name and Password then received a message saying Invalid Card Number or e-PIN – why?

April 26, 2017message password received sign-on user

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I tried to sign-on using my User Name and Password then received a message saying Invalid Card Number or e-PIN – why?

2 Answers

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• Your Citibank Card Number has expired. You should have already received a new card. If not, please contact CitiPhone Banking on 0800 00 55 00. • You reported your Citibank Card as lost or stolen. If you have not done so, please call CitiPhone Banking on 0800 00 55 00 to request a new card. You will be directed to a page that allows you to give correct information about your Citibank Card Number and e-PIN.

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You will receive this message under the following circumstances: • Your Citibank Card Number has expired. You should have already received a new card. If not, please contact CitiPhone Banking on 0800 00 55 00. • You reported your Citibank Card as lost or stolen. If you have not done so, please call CitiPhone Banking on 0800 00 55 00 to request a new card. You will be directed to a page that allows you to give correct information about your Citibank Card Number and e-PIN.