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I tried to sign on using my user name and password then received a message saying “invalıd card number or ATM pin” – why?

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I tried to sign on using my user name and password then received a message saying “invalıd card number or ATM pin” – why?

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You will receive this message under the following circumstances: Your CitiCard / Credit Card has been invalidated. You should already have received a new card. If not, please contact CitiPhone on 111 222 222 You reported your CitiCard / Credit Card as lost or stolen. If you have not done so, please contact CitiPhone on 111 222 222 to request for a new card.

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