I tried to place an order and I got a message saying my card was declined, but my bank/credit card company says you charged my card anyway, whats going on?
This usually occurs when you enter an address that does not match the billing address that your bank or credit card issuer has on their records. Our system is set up to decline transactions where the addresses do not match. We do this to help deter fraudulent transactions (if you need to have your order shipped to an address other than the one that appears on your bill, please see the next question down). Here’s the short version of why this occurs and what happens to rectify the “charge”: By entering your credit card number you have entered enough information for your bank to authorize the transaction and your money is offered to JSC Speed. Then our authorization company verifies that the address you entered matches the address in the card issuer’s database. If the addresses match then JSC Speed accepts the funds and we are all happy. But, if the addresses do not match then JSC Speed will not accept the money and the funds are put on “hold” by your bank. This hold will stay in place f
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