I thought IT Service Management was a program that led to IT business alignment and operational effectiveness and efficiency. Where does compliance fit into this picture?
IT compliance to external regulatory requirements is accounting for some 20% of the IT budget. ITSM good practice does lead to effective and efficient management of IT services and to sustainable service levels. But good practice processes to manage IT services also lay the groundwork for auditable compliance controls. Consistent, routine use of documented processes and the appropriate governance structure allow you to maintain the appropriate risk mitigation strategies and evidence that can be easily reported and verified so that your organization is not scrambling two months before the auditors come in to pull everything together.
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