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I (technician) am getting a message that reads Host has denied the access while trying to connect to my customers computer. Why?

April 26, 2017Computer Connect customer host has denied the access message READS technician

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I (technician) am getting a message that reads Host has denied the access while trying to connect to my customers computer. Why?

1 Answer

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Posted

In case the customer has asked to be prompted for permission before the support session (by enabling the ‘Enable Allow / Deny Prompt’ from Remote Support Host tray), and denied remote access, the above message will display.