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I successfully installed the software but the Online Classroom will not load in a tutoring session. What is wrong?

April 26, 2017classroom installed load online session Software successfully Tutoring wrong

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I successfully installed the software but the Online Classroom will not load in a tutoring session. What is wrong?

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This usually happens when a user goes through the installation with admin privileges, logs out, and tries to load the classroom as a public user. Verify that a non-admin account has write access to the “Prefs” folder. Try going to the folder and creating a file while still logged in as a public user.