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I successfully installed the software but I get prompted to download Shockwave when I try to use the service. What is wrong?

April 26, 2017download installed prompted service SHOCKWAVE Software successfully Try wrong

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I successfully installed the software but I get prompted to download Shockwave when I try to use the service. What is wrong?

1 Answer

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Posted

When the installation file is run, entries are made in the registry under HKEY_CURRENT_USER/SOFTWARE/MACROMEDIA/SHOCKWAVE 8. As a result, if a user goes through the installation with an administrator’s login, logs out, and tries to use the service as a public user they will be prompted to download Shockwave. To fix this, please make sure the registry has the correct settings under the public user’s profile/login.