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I submitted an A-to-z Guarantee claim which was resolved in my favour, and later I received the lost or correct item. What do I do?

April 26, 2017a-to-z claim favour guarantee later Lost received Resolved submitted

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I submitted an A-to-z Guarantee claim which was resolved in my favour, and later I received the lost or correct item. What do I do?

2 Answers

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All payment for Amazon.co.uk orders must be made through the Amazon.co.uk website, the only accepted payment method for third party seller transactions on Amazon.co.uk. If you receive the item after a claim is resolved, contact Customer Service to request that we recharge the credit card for the order.

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All payment for Amazon.ca orders must be made through Amazon Payments, the only accepted payment method for Amazon Marketplace transactions. If you receive the item after a claim is resolved, contact Customer Service to request that we recharge the credit card for the order.