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I submitted a request for energy assistance (via phone or the HopeSource website), but have not heard back from anyone. What should I do?

April 26, 2017energy heard hopesource phone request submitted website

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I submitted a request for energy assistance (via phone or the HopeSource website), but have not heard back from anyone. What should I do?

2 Answers

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• HopeSource receives a large number of energy assistance requests every year. Due to the high volume of requests, especially in October-January, it may be anywhere from a couple of days to over 2 months before we are able to schedule you for an appointment. If you have not received an appointment card in the mail within 2 months of your request for energy assistance you may call 509-925-1448 to make sure we have received your information and have your correct name and address. Please do not submit your information more than once.

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Posted

• HopeSource receives a large number of energy assistance requests every year. Due to the high volume of requests, especially in October-January, it may be anywhere from a couple of days to over 2-3 months before we are able to schedule you for an appointment. If you have not received an appointment card in the mail within 2-3 months of your request for energy assistance you may call 509-925-1448 to make sure we have received your information and have your correct name and address. Please do not submit your information more than once.