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Many email programs have spam filters which unintentionally stop emails that you WANT to receive from getting through. To cure this problem you need to be sure that your email program accepts email coming from eci@eurocollections.com. Check your junk mail folder for any previous emails from ECI. With most email programs you can then set the email to a “safe” list, which will send it to your inbox instead of your spam folder in future.

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